Many gamblers would want tell you that playing at a land-based casino means more interaction with VIP hosts and more of a community feel. Royal Vegas Online Casino VIP hosts are dispelling this myth with a host of Hosts (pardon the pun), proving that the gap between land-based and online gaming is fast becoming null and void.

Jörn, the Fortune Lounge VIP Executive Host has over 19 years experience in the gambling industry, and for the past 7 years has brought that experience with him to all Royal Vegas VIP players. We sat down with Jörn to discuss some interesting titbits about his job.

John H: Jörn, what exactly does a casino Executive VIP host do?

Jörn T: Responsible for building long-term relationships with Gamblers.

John H: What are the responsibilities of an Executive VIP host?

Jörn T: Organize and co-ordinate special events around the world. The VIP Executive Host ensures that the needs of the VIP’s are satisfied and that impeccable service is provided at all times. We are dedicated to the highest degree of honesty and integrity in dealing with VIP’s.

John H: How long have you been a VIP host at Fortune Lounge?

Jörn T: I’ve been hosting players for the last 7 years with the Fortune Lounge Group, being the first in the online industry to meet clients one-on-one. Over the last 7 years I’ve met over 700 gamblers from all over the world.

John H: What have been some of the highlights of your time as a VIP host?

Jörn T: One of the main highlights was being picked up in the Private Jet of one of the biggest gamblers Vegas has ever seen and spending a few days with him in Las Vegas gambling.

John H: Name some of the places you have travelled to with players and for events?

Jörn T: I’ve travelled through 42 States in the USA, the entire Canada from Vancouver to Toronto, the UK, Germany, Holland, Spain, Madeira, Portugal, Italy, Switzerland, Austria, China, Australia, and Belgium.

We’ve done numerous car draws in Las Vegas and we’ve done numerous Mediterranean Cruises and one Caribbean Cruise.

John H: How do online VIP hosts differ from their land-based counterparts?

Jörn T: They are no different to land-based hosts – all lovely people!

John H: How would you compare the online VIP experience with a land-based one, and what facets of land-based would you like to incorporate into your online VIP modus operandi?

Jörn T: All the slots, table, and video slot games that you find in a land-based casino are available at Royal Vegas online casino. The only difference is that we cannot offer you any food, beverages or Hotel room accommodation. However, we make it up with all our rewards based excursions, promotions, massive bonuses, and a fabulous loyalty programme.
 
I’ve always wondered why people gamble online – I’ve realised, that online gambling is far more convenient than playing at a land based casino. In many countries, internationally, you often find that both husband and wife work, they have children, very little domestic help, and thus gambling from home is far more convenient. You can smoke at home, you can enjoy a few drinks, there is no need to drive anywhere and no need to worry about traffic congestion; all in all, this equates to more gambling entertainment.

John H: Can you give us any titbits on upcoming events and promotions that the VIP team are hosting?

Jörn T: Soccer World Cup Finals, Scandinavia Cruise, Holland America Cruise Rome, Tuscany Experience, Okanagan Wine Festival, Australia-Cairns Great Barrier Reef and Hamilton Island.

The personal interactions players can have with an online VIP Host are no different to that of a land-based one. From the information above, there are some incredible gaming benefits to actually playing online...with tours around the world, adventure to foreign destinations and lasting friendships built.

We are just days away from the biggest sporting event to hit the globe in four years (it’s already been four years since the last one). I’m talking about the Football World Cup!

This year, the African country of South Africa is playing host to the event, and fans are calling this the most exciting one yet.

32 teams are participating in this year’s Football World Cup, including all the big guns: Brazil, England, Germany, The Netherlands, Italy, Portugal, Spain and France. With a total of 64 matches to be played, from kick-off on the 11th of June to the Final on the 11th of July 2010, the excitement surrounding the games is going to be electric.

Those who may not have been fortunate enough to make their way to the African continent to watch any of the games will still be able to get a taste of the fever for themselves with many across-the-board campaigns and promotions taking place and coinciding with the event.

Online casinos are no exception to this, and an industry leader such as Royal Vegas is giving players the opportunity to take to the pitch and captain the winning team, so to speak!

Heading up the list of new games for June is the Soccer Safari Video Slot.

With Wilds, Scatters and other additional bonus features, this 5-reel 30-payline online slot game takes the glory of the game to new heights by presenting you with the chance to be victorious with a 60,000-coin top prize.

Another exciting venture this month sees the casino launch the eagerly awaited Soccer Fever Promotion. To coincide with the Round of 16, this promotion kicks off on the 18th of June, and comes to a head on the 10th of July 2010. With four weeks of head-to-head competition, players will be pitted against each other, showing off their football skill to the max and securing wins of 10,000 credits, triple Bonus Rewards Points and plenty of moments to shout about.

The world will unite in Football mania in a few short days; don’t be left out of all the fun that this grand event has in store for all fans across the globe.

Why I love working at Royal Vegas Online Casino

Here’s an inside look at what it’s like to work in the Royal Vegas Call Centre and why our staff enjoy it so much.

Gregg has been working in the Royal Vegas Call Centre for 2 years now and still enjoys interacting and having a good laugh with players.

What is your favourite part of the job?
“My favourite part of the job is dealing with the amazing VIP Players that we have and the amazing environment within the support centre.”

What inspires you about your job?
“The thing that inspires me the most is the players that we deal with on a daily basis. They are all interesting and always have an interesting story to tell. With the people we deal with they are not just players, they are like family. We learn about their partners, children and even as far as their children’s dates of birth. This is what is so special about what we do.”

What has been the most memorable moment in the Call Centre so far?
“There isn’t one moment that I can pin point, however there is one player. His name is Mark S. He is the funniest person you will ever come across. His nickname for us at VIP is Froggy. When he calls in and asks for a VIP Host he asks for Froggy which totally stumps the agents. The relationship that he has built up with us over the years at the casino has been a truly memorable and treasured one.”

Keep on checking the blog posts out for more behind- the-scenes interviews and insights into the exciting world of Royal Vegas Online Casino.

Enjoy a 24 hour, multi-language customer support team at Royal Vegas.

The best thing about playing casino games at Royal Vegas Online Casino is that players have access to a wide variety of support systems. Players’ gambling related queries are handled with the utmost professionalism with solutions provided in the best possible turn around time. Various support methods are available via a selection of regional toll-free numbers across the globe. Players are assisted in their preferred language by multi-language call centre agents that are available on a 24 hour roaster. Efficiency is at the heart of this support system with every query handled with a sense of urgency without interference in a player’s gambling sessions.

For the technologically savvy players there’s alternatively a world class live-web chat system with instant messaging capabilities. Through live chat, players receive updated and real-time solutions through a one on one conversation. Live chat is useful for players requiring immediate resolutions in areas such as casino credit deposits and how to play casino games. Royal Vegas Online Casino also hosts a collection of answers to the most frequently questions for players in-search of information to enhance their gambling sessions. Players’ comments and suggestions are welcomed as Royal Vegas is constantly striving to provide the best online casino games and players satisfaction.

In addition, players can email their queries to support staff and a concise solution will be sent to their email, to which they can refer if the same problem occurs. Players who forgot or misplaced their passwords are assisted by the automated password recovery system in a secured environment. Whichever support method used, players will receive the best online casino service.
Play a wide variety of superior online casino games which includes video poker, online roulette, blackjack and enjoy major jackpot rewards with excellent customer service.

Royal Vegas adheres to the highest standards of online casino security presently available, ensuring that players will have peace of mind whilst enjoying outstanding online casino games.

Royal Vegas is an online casino that adheres to the highest standards of security for their online players. A 128-bit Secure Socket Layer Digital Encryption is used to protect online transactions. This SSL digital encryption is the most sophisticated online financial service available and is used by all major banks and institutions worldwide therefore making Royal Vegas a secure online casino. As well as this, only reputable electronic cash merchants are used and our players’ account numbers and passwords are required to authorize any transactions.

This safe online casino's player information, personal or corporate, is guaranteed not to be sold, given away, or in any way communicated to persons or companies. Royal Vegas Online Casino will only give out information if it has been authorised by the player and only in order to provide the player with the very best in service and products. Personal information will be removed immediately at the player’s request.

Royal Vegas does not endorse spam. It has a strict privacy and anti-spam policy so there is no risk of getting inundated with unwanted advertising and information. Only registered players and parties who have selected the ‘opt in’ option for campaigns and have therefore given their approval for email lists are placed on email lists.
Players looking for online gambling with the very best in online casino security will find it at Royal Vegas.